Privacy Policy

Last Updated: 30 August 2026

One Cue Sport Centre (“we,” “us,” “our,” or “One Cue”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (onecuesportcentre.com), our physical outlet in Parit Buntar, and any membership, booking, or job application services we provide.

By visiting our website, signing up for membership, or applying for a job with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or provide us with your personal data.

This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Who We Are

One Cue Sport Centre (PG0577929-K) operates a snooker, pool, and entertainment lounge located at:

First Floor, No. 2 & 4, Lintang Bestari 2, Pusat Bandar Fasa 2, 34200 Parit Buntar, Perak, Malaysia

You can reach us at:

2. Information We Collect

We collect personal data in a few different ways, depending on how you interact with us.

Information you give us directly

  • Name, phone number, and email address when you sign up for membership, make a booking, or fill in an enquiry form
  • Payment and top-up details when you load balance into your member account
  • Date of birth, where provided, for birthday perks and membership records
  • Resume, cover letter, and other details submitted when you apply for a job through our Jobs pages
  • Messages, feedback, or reviews you send us directly or through social media

Information collected automatically

  • Basic technical data such as your IP address, browser type, device type, and pages visited when you browse our website
  • Cookies and similar tracking technologies used to keep the site running smoothly and to understand how visitors use it (see Section 5)

Information from third parties

  • If you reach us through Google Forms, Facebook, Instagram, TikTok, or Waze/Google Maps, those platforms may share limited interaction data with us in line with their own privacy policies

3. How We Use Your Information

We use the personal data we collect to:

  • Register and manage your membership account, including top-ups and member rate eligibility
  • Process table bookings and respond to enquiries
  • Send birthday perks, monthly vouchers, and other member benefits
  • Reply to messages sent through our contact form, email, or social media
  • Review and process job applications submitted through our Jobs pages
  • Improve our website, services, and facilities based on usage patterns
  • Send updates on promotions or events, where you have opted in to hear from us
  • Meet legal, accounting, and regulatory obligations

We do not use your personal data for any purpose beyond what is stated above without first seeking your consent, unless required by law.

4. Sharing of Your Information

We do not sell your personal data. We may share limited information with:

  • Payment processors, where relevant to your membership top-up
  • Service providers who help us run our website, booking forms, or communications (for example, Google Forms)
  • Government authorities or regulators, where required by law
  • Professional advisors, such as accountants, where necessary for our operations

Any third party that processes personal data on our behalf is required to protect it and use it only for the purpose we specify.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. Most browsers let you control or disable cookies through their settings. Disabling cookies may affect how some parts of our website function.

6. Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected, or as required by law. Membership records are retained for as long as your account is active, plus a reasonable period afterward for record-keeping. Job application data is retained for the duration of the hiring process and a reasonable period after, unless you ask us to remove it sooner.

7. Data Security

We take reasonable technical and organisational steps to protect your personal data from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the PDPA, you have the right to:

  • Ask us what personal data we hold about you
  • Request that we correct inaccurate or outdated information
  • Withdraw consent for us to use your data for marketing purposes
  • Request that we limit or stop processing your data, subject to legal or contractual obligations
  • Lodge a complaint with the relevant authority if you believe your data has been mishandled

To exercise any of these rights, contact us at onecuesport@gmail.com or 019-477 6904. We will respond within a reasonable timeframe.

9. Children's Privacy

Our services are not directed at children under 12, and we do not knowingly collect personal data from young children without parental involvement. If you believe a child has provided us with personal data without appropriate consent, please contact us so we can remove it.

10. Job Applicants

If you apply for a role listed on our Jobs pages, the personal data in your application (such as your resume, contact details, and work history) is used solely for recruitment purposes. It will be reviewed by our hiring team and retained only for as long as needed to consider your application, after which it will be securely deleted or anonymised unless you consent to us keeping it on file for future openings.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

One Cue Sport Centre
First Floor, No. 2 & 4, Lintang Bestari 2, Pusat Bandar Fasa 2, 34200 Parit Buntar, Perak, Malaysia Email: onecuesport@gmail.com Phone: 019-477 6904

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