Operations Manager

Someone has to own what happens on the floor every single shift. From open to close, that person is you.

📍 Parit Buntar, Perak

🕒 Full-Time

🎯 Decisive Leadership

👀 Floor Oversight

🤝 Team-Focused

What You Will Be Doing

About The Role

Operations Manager is the person who makes sure the outlet actually runs the way it’s meant to, not just on paper, but in real time. You will be on the ground during operating hours, making calls on staffing gaps, service hiccups, and anything that threatens a smooth guest experience.

This role sits above our frontline teams: Service Crew, Counter Assistant, Housekeeping, Technician, and Coach. You are not doing their jobs for them, you are making sure they have what they need to do their jobs well, and stepping in when something needs a decision fast. It suits someone who can read a room, think on their feet, and take ownership without waiting to be told.

Your Day-to-Day Tasks

Job Responsibilities

A typical day has you moving between the floor, the counter, and whatever fire needs putting out.

Oversee daily floor operations across all outlets, making sure service runs smoothly from opening to closing.
Coordinate shift coverage and daily task assignments for Service Crew, Counter Assistant, Housekeeping, Technician, and Coach teams.
Monitor guest experience on the floor and step in directly to resolve complaints or service issues as they happen.
Work with the Technician to track table and equipment condition, flagging anything that needs urgent repair before it affects play.
Enforce opening, closing, and daily operating procedures so standards stay consistent across shifts.
Coordinate with Marketing and Admin teams on event days and promotions, making sure the floor is ready to execute.

What We Are Looking For

Skills and Qualities

We are looking for someone who takes charge naturally and stays level-headed when things get busy.

🎯 Decisive Under Pressure

Makes quick, sound calls when something goes wrong mid-shift, without waiting around for approval.

👀 Sharp Floor Awareness

Notices service gaps, equipment issues, or guest dissatisfaction before they turn into bigger problems.

🗣️ Confident Leadership

Comfortable directing a team of frontline staff and holding them to a consistent standard.

🔄 Cross-Team Coordination

Works easily with Admin, HR, and Marketing to keep the outlet aligned on events and daily priorities.

✅ Prior experience supervising a team in F&B, retail, or a service-driven outlet is a strong advantage. We welcome candidates who have led a floor or shift before, even without a formal management title.

What You Will Enjoy

Why Join Us

This is a role with real weight to it, and we back the person carrying that weight.

🌟 Genuine Ownership

Your decisions shape how the outlet runs day to day, and that responsibility is respected, not micromanaged.

📈 First in Line as We Grow

As new outlets open, our operations leads are the first considered for bigger regional roles.

🎱 Perks That Match the Role

Staff discounts, a workplace built around a sport people love, and a team that has your back on the floor.

Let's Talk

Ready to Apply?

Send in your application and select Operations Manager as your position. We review every submission personally and reach out to shortlisted candidates through WhatsApp or email.

Not sure this is the right fit? Explore our other open positions.